Make the next step obvious for a patient in a hurry.
Patients deciding where to go need three things fast: what the clinic treats, whether they can be seen now, and how to check in or pay. We shaped the site around that order, with a calmer hierarchy and clearer trust cues.
Urgent care, telehealth, and the list of conditions treated now share one structure, so a first-time visitor can scan the offer without digging.
What had to change.
- The offer needed to be easier to scan for first-time patients.
- Telehealth and walk-in care needed equal, clear entry points.
- Check-in and payment had to be easy to find on a phone.
- The site needed a structure that could carry new conditions, content, and campaigns.
Screens
Every page, one system.
Home, telehealth, conditions treated, payment, and contact share one hierarchy, so a patient moves from symptom to visit in a few scrolls.
The same clarity on a phone.
Most patients arrive on a phone: the services, the telehealth option, and the check-in call to action keep the same order on mobile.
Visual system.
Clinic teal and deep green over a soft mint field, Poppins for headings with Open Sans for body copy, and real screens of the live site instead of stock scenes.
Type · Poppins, light to semibold
TNCWalk InClinic
Outcome.
TNC Walk In Clinic now has a clearer digital front door: stronger hierarchy, clearer trust cues, and a direct path from symptom to visit.
The work brought healthcare web design, online check-in UX, and payment presentation into one consistent patient-facing experience.
How this one came together.
The four steps behind this build, and what each one had to settle.
Start a project
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Step 01
Discovery
We clarified the audience, the care options, and the practical questions the website needed to answer.
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Step 02
Page structure
We organized the page flow around care clarity, trust, and the next action a patient should take.
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Step 03
Responsive design direction
We shaped the visual system and core screens so the experience holds up on desktop and on the phones most patients use.
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Step 04
QA and refinement
We reviewed consistency, responsive behavior, and the check-in and payment paths before handoff.